FAQ's

Surrey First Aid Training Ltd - Specialists in First Aid Courses since 2000

FAQs

 

Who are Surrey First Aid Training?

Surrey First Aid Training Ltd is an award winning leading provider of exceptional First Aid training. We do not only operate in Surrey, we also have Trainers available in surrounding Counties in the South East. 

We have delivered First Aid Training to over 195,000 delegates across a large spectrum of industries. We are experts in offering bespoke courses to a broad range of clients from large corporations to small businesses, construction companies, community groups, outdoor education practitioners, sports & leisure centres, schools, play-schemes, nursery schools, and childminders.

Who are your trainers?

We have 35 trainers who deliver courses for us across Surrey, Hampshire and the surrounding Counties. All trainers are professionally qualified and include highly experienced trainers from emergency services, NHS and the armed forces. We also have specialists in various fields including paediatric first aid, remote outdoor first aid and specialist medicine administration.

For more information about some of the trainers please visit our 'Meet Our Trainers' page.

What time does the course start?

Public Courses

Emergency First Aid for Dance courses run on a Sunday starting at 10am and finsihing at 4pm.

Emergency First Aid for Sport courses run on a Friday starting at 9:30am and finishing at 4:30pm.

Remote Outdoor First Aid course run at our public venue near Guildford on a Saturday and Sunday from 9.00am to 5.00pm.

All other public courses run throughout the week starting at 9:15am and finishing at 4:15pm.

In-house Courses

Courses run at your own venue for a group of delegates can start and finish to suit your needs, as long as there is enough time allocated for the requirements of the course type. 

Are there breaks in the training?

All of our public courses allow for a morning and afternoon tea and coffee break and a 30 minute lunch break.

Breaks at courses held at your own venue for a group of delegates can be agreed in advance with the trainer to suit your needs.

Do I need to bring anything?

We advise that you wear comfortable clothing and bring lunch with you. During Covid-19 panedmic we may train outside so please wear warm clothing.

Will I complete a test?

During the course there will be ongoing assessment of practical skills by the trainer. The aim of our courses is to be fun and interactive, with trainers encouraging delegates to take an active role in learning.

If you book one of our 12-Hour Paediatric First Aid or First Aid at Work Blended Learning courses, you will be required to take an online assessment to complete the course. 

Can I bring my child to the course?

Unfortunately, children can be distracting and we believe you will be unable to devote your attention to learning if your child is present. The exception to this is our informal Parent’s First Aid course where children and babies are welcome.

Are your courses approved by OFQUAL?

We are able to deliver OFQUAL approved courses upon request. Please discuss this with us when you make your booking.

How does Blended Learning work?

Firstly, delegates must attend a 1-day practical session for Paedatric First Aid and a 2-day practical session for First Aid at Work.

You will work with one of our highly experienced trainers to explore all areas of Paediatric/Work First Aid. Working in small groups you will have the opportunity to practice all practical elements of First Aid in a fun and engaging environment.

On completion of the practical session you will then receive instructions on how to complete the Blended Learning Online Assessment. You must review the Course Notes and complete the online assessment within 2 weeks of attending the practical session. There are 60 questions to complete across 5 sections. On completion of the online assessment you will be able to download your Certificate, to print or email to your employer as you wish.

Do your Paediatric courses meet the new OFSTED guidelines?

Yes, our Paediatric First Aid courses are OFSTED accepted and follows OFSTED and EYFS guidelines.

Does the 12 hour Paediatric First Aid cover anaphylaxis?

Yes, our 12 hour Pediatric First Aid course covers anaphylaxis and auto injector awareness training as standard.

When and how will I receive my certificate?

If you attended a Blended Learning course, you can download your certificate immediately after passing the online assessment. On completion of the assessment, you will see an option to 'Save Certificate'. Click this and it will download the certificate to your computer.

For all other courses, certificates will be emailed, in PDF format, to the person who booked the course. This should take no more than two weeks.

What do I do if I lose my certificate?

Certificates for blended learning courses will be found on your account if you login:   https://www.surreyfirstaid.com/log-in-out.html

If we are replacing the certificate for you an administration charge of £20 + VAT is applicable for the issue of a replacement certificate.

What do I do if I can no longer attend my course?

Delegates on public courses who cannot attend are welcome to send someone else in their place as long as they notify the office prior to the course. Places on public courses are non-refundable.

How many First Aiders do I need?

There is no straightforward answer to this question as this will vary according to number of employees, shift patterns, types of hazard etc.  Employers will need to conduct a First Aid Need Assessment for further guidance, please visit the ‘Your Legal Requirements’ page and the HSE website.