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Our aim is to make it as easy as possible to book a course First Aid and Health & Safety related subjects with Surrey First Aid Training.
Booking a course
Bookings for individuals may be made by e-mail, via the Surrey First Aid Training website, by letter or telephone.
Telephone bookings must be confirmed in writing.
All bookings will be confirmed in writing by either e-mail or post within 5 working days.
It is the customers responsibility to ensure course details are securely received by them.
Quotations are only valid when given in writing.
Booking a group course at your workplace, dates can be provisionally reserved for you, however a booking is only finalised and confirmed at Surrey First Aid Training when a booking form is received.
It is the customers responsibility to ensure the booking form is received to Surrey First Aid, upon receipt the course will be confirmed in writing an invoice raised. If you have not received written formal confirmation within 5 working days you must follow up the receipt of the booking form. Surrey First Aid cannot deliver training without a signed course booking form.
We reserve the right to withhold our services when payment is not received as per our Terms & Conditions.
All prices are subject to VAT at the current rate.
Our standard credit terms for account customers are 30 days from the date of the invoice.
We reserve the right to refuse credit terms.
Non Account customers
Payment must be made at the time of the booking.
Confirmation of your course
When booking directly online with Surrey First Aid Training, this is an automatic system, it is therefore your responsibility to ensure the email and phone number for your booking is correct. Once your information has been entered, it will automatically add you to the course, even without payment. However you will only receive confirmation via the system as an email if payment has been received. Any problems with you attending the course will be investigated fully. However if the fault is with the address, email address or telephone number you have provided, no compensation will be given under this term of business. To avoid this issue arising please ensure that you check any details you complete on the form before you submit this to us.
If you need to transfer to another course the following fees apply:
More than four weeks prior to the course start date, free of charge. Only one transfer is permitted.
Between four and two weeks prior to the course start date an administration charge is due.
Less than two weeks notice full payment is due.
All transfers must be taken with in a period of three months from the original course date.
Should circumstances mean you have to cancel your course and are unable to transfer your booking to another course at the time of the cancellation then the following charges will apply:
All cancellations are subject to a small cancellation charge of £5.00
More than four weeks prior to course start date- £5.00 administration charge
Two - four weeks prior to a course start date - 50% of course fee
Less than two weeks prior to course - full fee
ALL CANCELLATIONS MUST BE GIVEN IN WRITING
Replacement certificate for course, lost or damage
An administration fee applies.
Please note: If you do not receive your certificate within six weeks from course date and you do not report this then you will be liable for paying the administration charge for a replacement certificate. Please e-mail us if you do not receive your certificate within 6 weeks firstname.lastname@example.org. We will then trace your course registration address and send out another certificate to these details.
Late arrival or missed sessions
If you arrive late for a course, or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. (To conform with Health & Safety Executive requirements for Statutory Certificates, attendance at all sessions is mandatory).
Cancellation by us
Surrey First Aid Training reserves the right to cancel any course if there are insufficient numbers to run a viable course. In such circumstances, you will be given as much notice as possible and the offer of a free transfer to another course date, or a full refund of fees paid.
FAW re-qualification courses
To be eligible to attend a two day Re-qualification Course, candidates must be in possession of a valid First Aid at Work Certificate issued by an HSE approved provider, which is ‘in date’ on the last day of the Re-qualification course.
Guidelines for candidates and employers
The duties of a First Aider can be physically demanding. It is the employer’s responsibility to ensure that candidates are free from any condition which would affect their capability, and that they have the aptitude to cope with an intensive course of study. (We welcome candidates with disabilities for training, but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace).
Distance Selling Regulations 2000
We abide by the applicable elements of the Distance Selling Regulations 2000
Terms & Conditions of Use of Website
The following terms and conditions apply to all visitors to or users of this web site. By accessing this web site, the user / visitor acknowledges acceptance of these terms and conditions. If these terms and conditions are not accepted in full, you do not have permission to access the contents of this web site and therefore should stop using this web site immediately.
Surrey First Aid Training Ltd (and its associated companies) reserves the right to change these terms and conditions from time to time at its sole discretion. In the case of any violation of these rules and regulations, Surrey First Aid Training Ltd reserves the right to seek all remedies available by law and in equity for such violations. These terms and conditions apply to all visits to the Surrey First Aid Training Ltd web site, both now and in the future.
The copyright in all material on this site is owned by Surrey First Aid Training Ltd and content contributors. Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. You may print any page or download it to a local hard disk for your personal use only, or if you are a Surrey First Aid Training Ltd partner in support of Surrey First Aid Training Ltd’s products. Any other use requires the prior written permission of Surrey First Aid Training Ltd.
In material issued to third parties, you may quote from this site so long as you give due accreditation to the author, content contributor and Surrey First Aid Training Ltd. You are not permitted to incorporate any part of this site in any commercial document or Surrey First Aid Training Ltd page or in any material sold or otherwise made available for profit without Surrey First Aid Training Ltd prior consent.
If you do not wish to grant such rights to the Surrey First Aid Training Ltd, it is suggested that you do not submit your contribution to this site. By submitting your contribution to this site, you also: Warrant that such contribution is your own original work and that you have the right to make it available to Surrey First Aid Training Ltd for all the purposes specified above; Indemnify Surrey First Aid Training Ltd against all legal fees, damages and other expenses that may be incurred by the Surrey First Aid Training Ltd as a result of your breach of the above warranty; and Agree to waive any moral rights in your contribution for the purposes of its submission to and publication on the Surrey First Aid Training Ltd site and the other purposes specified above. Access to and use of password protected and/or secure areas of the web site is restricted to authorised users only. Unauthorised individuals attempting to access these areas of the web site may be subject to prosecution. Any software which you download is governed in accordance with (i) the license terms accompanying the file or (ii) if no license terms accompany the file, the terms of the license agreement which accompanied the original product licensed by you which you are updating.
Surrey First Aid Training Ltd does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
Although Surrey First Aid Training Ltd has attempted to provide accurate information on the web site, Surrey First Aid Training Ltd assumes no responsibility for the accuracy of the information. Surrey First Aid Training Ltd may change the products or services mentioned at any time without notice. Mention of non-Surrey First Aid Training Ltd products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.